Customer Service Rep

Industry

Call Center and Customer Service

Advert ID

USA_525082

Location

Huntington

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Huntington, WV - (USA) 528 Fifth Ave. WV Huntington , WV 25708

ContactNumber

304-529-3031

Job Description

Manpower is looking for a Customer Service Representative to manage customer queries and complaints. You will also be asked to make modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers, cell phones, tablets and hardware.Customer Service Representative Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Customer service representative top skills & proficiencies: Customer Service.Product Knowledge.Quality Focus.Market Knowledge.Documentation Skills.Listening Skills.Phone Skills.Resolving Conflict.Multitask.Patience.Positive Attitude.Attention to Detail.People Oriented.Analysis.Problem Solving.Organizational Skills.Adaptability.



Who is Manpower?

Locally owned but globally connected, Manpower is a full-service staffing and recruiting company. Manpower connects qualified candidates with regional employers throughout West Virginia, Kentucky, Ohio and beyond. With multiple regional locations and nearly 50 years servicing the Tristate market, Manpower has your job search covered!

Questions? Call/Text Manpower today at 304.529.3031 to explore what our Recruiting Team can do for you!

Manpower is an EOE/AA/Vets/Disabled Employer