Customer Service Rep

Industry

Retail

Advert ID

CAN_595468

Location

Scarborough

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD16/hr

No. of Openings

1

Branch Information

Toronto, ON - Regional - (CAN) 305 Milner Avenue Suite 903 ON Toronto , ON M2J 5C2

ContactNumber

416-510-1211

Job Description

Customer Service Representative - Pay $16/hour

Looking to earn some extra income for the holidays? Manpower is recruiting for a Customer Service Rep to work for their Client, a leader in Toy Distribution located in Scarborough. This is a temporary contract till the end of December.

What is in it for you?

* Pay $16.00 per hour + 4% vacation pay

* Full Time Contract: Monday - Friday / 9am-5pm onsite.

* Transit accessible location -Markham and 401

* Free Access to Manpower's Career and Learning platform

What Will You Be Doing?

* Responsible to ensure the provision of excellent customer service by responding to customer queries, providing information and resolving issues.

* Follow established policies and routines using authority within established parameters to deal effectively with customer questions and concerns

* Answer customer inquiries through a variety of mechanisms, email, live chat and telephone.

* Provide information and solve problems for customers to promote satisfaction and enhance sales

* Use the e-Commerce system to access customer product orders and check status, order details, shipment and delivery information. Review orders to ensure consistency with approval guidelines. Release approved orders or escalate those orders that do not meet parameters

What you bring to the job?

* High School diploma.

* Previous customer service experience (Retail experience is an asset)

* Strong knowledge of customer service processes and solid problem solving skills required

* Proficiency using Outlook applications, email, word, excel and customer service related software systems

* Strong clear verbal and written communications skills

* Demonstrated ability to work through customer issues to achieve a desired outcome Working

If this is what you see for yourself, and you meet the above qualifications, please reply to this ad with a copy of your Resume.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.