Customer Service Representative (Work From Home)

Industry

Call Center and Customer Service

Advert ID

CAN_538126

Location

Winnipeg

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD12.50/hr

No. of Openings

1

Branch Information

Winnipeg, MB - (CAN) 330 St Mary Avenue MB Winnipeg , MB R3C 3Z5

ContactNumber

204-949-7800

Job Description

Manpower is looking for Customer Service Representatives for working from home $12.50 per hour.



What's in it for you?



* $12.50 per hour, plus 4% vacation pay

* Paid weekly, every Friday

* Potential for permanent

* Safe, clean work environment

* Option to work on site

* Career Growth

* Canadian Experience



What is the job?



* Answer incoming calls and respond to customer's emails

* Management and resolve customer complaints

* Identify and escalate issues to supervisors

* Provide product and service information to customers

* Research required information using available resources

* Research, identify, and resolve customer complaints using applicable software

* Process orders, forms, and application

* Route calls to appropriate resources

* Document all call information according to standard operating procedures

* Recognize, document, and alert the management team of trends in customer calls

* Follow up customer calls where necessary

* Complete call logs and reports

* Other duties as assigned



What do you bring to the job?



* High school diploma or equivalent

* Proficient in relevant computer applications

* 1-3 years of experience in a call center environment or equivalent

* Knowledge of customer service practices and principles

* Excellent data entry and typing skills

* Superior listening, verbal, and written communication skills

* Ability to handle stressful situation appropriately

* Ability to speak and comprehend English.

* Ability to pass a background check

* Able to start immediately



Technical equipment required:



* Two monitors

* Laptop or Desktop

* Windows 10 Operating System

* Noise Canceling USB Headset

* Latest version of Adobe Reader

* Hard wired connection (Not WIFI)



We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.



To learn more about the changing environment of work, please visit our website www.manpower.ca and follow us on Facebook Manpower Manitoba.