Customer Service Representative- Banking

Industry

Banking

Advert ID

CAN_571700

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD16.40/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring for a Top Bank in Downtown Toronto in search of a Customer Service Representative.



Job Details:

$16.40 per hour

Monday-Friday: 7:30am -5pm - Shifts between these hours

6 month contract with potential for hire/ extension



RESPONSIBILITIES INCLUDE (but are not limited to):

· This position is actually 95% of the time on the phones servicing customers with their loans.

· Prepare, process, and file credit documentation and financial/non-financial transactions in support of the Automotive Finance sales/service teams within the Regional Unit to maintain an effective and efficient working environment.

· Update and maintain various bank and Automotive Finance specific business and client databases ensuring information is up-to-date, accurate and consistent.

· Provide miscellaneous support on request including but not exclusive of: filing, photocopying, printing and binding, typing documents, faxing internal documents, reception duties etc. ensuring the consistent and efficient operation of the Regional Unit.

· Provide centralized administrative support to Underwriters and Funding Coordinators including but not limited to payment of miscellaneous fees, preparation and dispatch and follow-up of welcome letters and MECH processing

· Prepare and dispatch outgoing mail, interfacing with selected couriers to ensure packages have been delivered within established timeframes. Maintain a central e-mail Global Address list to ensure all staff receives e-mail communications.

· Provide follow-up and maintenance of loan files at set-up and at pay out, ensuring all policies and procedures are adhered to.

· Perform back-up function and support to collection group to ensure that processes are streamlined on an ongoing basis.



TOP SKILLS / EXPERIENCE:

* Customer service experience in a high volume corporate environment

* Logical reasoning

* Detail-oriented

* Strong organizational skills

* Accountable

* Reliable

* Ability to prioritize

* Adapts well to change



SOFT SKILLS:

* Strong written and verbal communication

* Self-motivated

* Willingness to learn



NICE TO HAVE SKILLS/EXPERIENCE:

· Previous experience in Automotive Finance specific business



SOFT SKILLS:

· Communication skills -a lot of time on phone

· Problem solving skills-different personalities

· Comfortable speaking with and dealing with various customers)

· Organized and detail oriented



EDUCATION/CERTIFICATIONS:

* University degree/college degree