Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_617369

Location

Lancaster

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD18.00/hr

No. of Openings

1

Branch Information

Corsicana, TX - (USA) 122 South 12th Street Suite 104 TX Corsicana , TX 75110

ContactNumber

903-872-1775

Job Description

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excelling, in-depth knowledge of company products and processes as well as communicating effectively with stakeholders in all departments.

* Receive orders from customer via phone, email, or fax

* Processes customer orders/changes/returns according to established departmental policies and procedures

* Maximize the size of each customer order by consolidating orders or suggesting additions to customer orders

* Confirm pricing with customer on all orders

* Informs customer of product prices, shipping date, anticipated delays, and any additional information needed by the customer

* Answers general calls and directs customer and/or caller to the correct person or department

* Aids with customer complaints

* Cultivates and maintains a strong knowledge of company products and processes

* Prepares and maintains various reports

* Serves as liaison with operations, materials management, and shipping personnel

* Maintain and update customer files with address changes, pricing quoted by salespeople, products, delivery instructions, or other customer notes as needed

* Partner with sales team to meet and exceed customers' service expectations