Customer Service Representative (CSR)

Industry

Call Center and Customer Service

Advert ID

USA_495224

Location

Raynham

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD15.00/hr

No. of Openings

1

Branch Information

Southborough, MA - (USA) 225 Cedar Hill Street Suite 200 MA Marlborough , MA 01772

Branch Phone Number

508-624-0890

Job Description

What's in it for you?



* Full time hours 40 per week, Mon-Fri 8am-4:30pm then 12pm-9pm and rotating Saturdays 8-4pm

* Competitive wages between $15 per hour, performance based monthly bonus of $500 each month

* Contract possible long term

* Weekly pay



What is the job?



The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience as follows:



Service the Customer:



* Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service

* Diagnose customer needs and/or concerns

* Handle difficult customer calls in a courteous and professional manner

* Create and maintain a positive and professional connection with caller at all times



Problem Resolution:



* Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns

* Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities

* Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls



Revenue Generation:



* Ability to assess customers' needs and satisfy them with recommendations from our healthy hydration portfolio

* Achieve monthly sales/product education goals



What you bring to the job?



Basic Qualifications:



* High school diploma or GED

* Minimum of 1-year previous customer service and/or call center experience

* Ability to thrive in a fast-paced environment



Stop your search and apply today. Do you need more information? Contact our recruiters at 508-630-2234. We love referrals so please share our job with friends and family.