Customer Service Representative I (3041861)


Call Center and Customer Service

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No. of Openings


Branch Information

Manpower CORE 100 Manpower Place , WI 53212



Job Description

Job Characteristics:

The primary focus of this position is to efficiently enter orders, service requests, delivery and customer inquiries in an inbound call center environment. Typically responds to 160-190 calls daily from customer and field and sales associates primarily in two divisions in a manner that maintains good customer relations. Completes necessary records to document inquiries. May assist with new employee coaching.

What You Will Do:

Process 60-100 inbound calls per day

Manage outbound calls, depending upon volume

Must possess solid problem solving & interpersonal skills

Handle all calls in a prompt and courteous manner

Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems

Complete a call on screen accurately while speaking with the customer

Process orders, literature requests, and applies information to our customers

Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues

Education/Work Experience:

Requires secondary diploma or equivalent.

One year customer service experience in retail, restaurant, call center or professional business environment is preferred.

Independence Level/Reports to:

Under immediate supervision. Authority to take action is limited to established policy. Refers more difficult quality, service or application questions to higher level customer service staff or other appropriate internal staff. Normally reports to Customer Service Supervisor.

Minimum Qualifications:

High school qualifications or equivalent

Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook)

Experience using Customer Service software

Preferred Qualifications:

Bachelor's degree completed or in process

Ability to accurately type a minimum of 25 words per minimum

Ability to interact professionally with others and work independently in a fast-paced environment

Prior experience utilizing a multi-line telephone system

Strong problem solving and interpersonal skills

Excellent verbal and written communication skills

Highly dependable team player

Ability to prioritize workload and complete responsibilities on time