Customer Service Representative II


Call Center and Customer Service

Advert ID




Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Silicon Valley, CA - (USA) 2880 Zanker Road Suite 101 CA San Jose , CA 95134



Job Description

Customer Service Representative II

Shift: Day 8:00am - 5:00pm

Location: Milpitas, CA

* Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered.

* Maintains an ongoing relationship with selected customers and sales staff.

* Incumbents utilize knowledge of products and product availability to provide a communications link to the customer.

* Applies basic skills and procedures for the position within assigned functional area.

* Duties and tasks are standardized.

* Resolves routine questions and problems.

* Works under direct supervision and follows standard procedures to accomplish assigned tasks.

* Perform data entry functions for order entry and other tasks

* Track inventory levels and establish economic order quantities (EOQ)

* Enters data to create product designs for the manufacturing department

* Complete monthly tracking reports as needed

* Other duties as assigned

Minimum Requirements:

1. Requires a high level of attention to detail

2. Strong math skills and Excel required

3. Relevant work history will be strongly considered in absence of degree

4. Self-starter with a customer service orientation

5. Excellent written and verbal communication skills

6. Ability to effectively multi-task, be self-managed, and manage time effectively

7. Knowledge of industry is a plus.

8. Knowledge of manufacturing and inventory processing is a plus.