Customer Service Representative (Work From Home)

Industry

Call Center and Customer Service

Advert ID

CAN_618125

Location

Winnipeg

Job Type

Contract

Hours

Part-Time

Salary Range

Up to CAD19.00/hr

No. of Openings

1

Branch Information

Winnipeg, MB - (CAN) 330 St Mary Avenue MB Winnipeg , MB R3C 3Z5

ContactNumber

204-949-7800

Job Description

Manpower is looking for several Customer Service Representatives to work from home which working from home $19.00 per hour.



What's in it for you?



* $19.00 per hour, plus 4% vacation pay

* Paid weekly, every Friday

* Potential for permanent

* Safe, clean work environment

* 2-month contract

* Possible extension

* Canadian Experience



What is the job?



* Answer incoming calls and respond to customer's emails

* Management and resolve customer complaints

* Identify and escalate issues to supervisors

* Provide product and service information to customers

* Research required information using available resources

* Research, identify, and resolve customer complaints using applicable software

* Process orders, forms, and application

* Route calls to appropriate resources

* Document all call information according to standard operating procedures

* Recognize, document, and alert the management team of trends in customer calls

* Follow up customer calls where necessary

* Complete call logs and reports

* Other duties as assigned



What do you bring to the job?



* High school diploma or equivalent

* Proficient in relevant computer applications

* 1-3 years of experience in a call center environment or equivalent

* Knowledge of customer service practices and principles

* Excellent data entry and typing skills

* Superior listening, verbal, and written communication skills

* Able to work either 3 days, 12-hour shifts or 4 days 10-hour shift is a must.

* Able to work in in between from 8:00AM to 8:00PM(PST)

* Able to provide their own equipment.

* Ability to handle stressful situation appropriately

* Ability to speak and comprehend English.

* Ability to pass a background check

* Able to start immediately



Technical equipment required:



* Laptop or Desktop

* Windows 10 Operating System a Must

* Noise Canceling USB Headset

* Hard wired connection (Not WIFI)



We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.



To learn more about the changing environment of work, please visit our website www.manpower.ca and follow us on Facebook Manpower Manitoba.