Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_499767

Location

Springfield - Clark County

Job Type

Contract

Hours

Full-Time

Salary Range

USD14-15/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

Branch Phone Number

414-982-1960

Job Description

Hi!



Manpower has immediate openings for Customer Service Representative in Springfield, OH.



What's in it for you?

- Work from Home

- Competitive wage

- Working hours: 1st Shift

- Overtime opportunities available



Job Description:

- Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer

- They have adherence times and handle times to meet.

- Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.

- This role requires listening to our customer's concerns and showing empathy while resolving their issue.

- You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

- A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.

- Training will be a combination of classroom, online and side-by-side observations.



Requirements:

- High school diploma/GED

- 1 year experience in call center environment

- Ability to pass a Background Check and Drug Screen.



Stop your job search and apply today. Do you need more information? Contact Fil at 414-269-3151 ext 1012 or email [email protected] We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath