Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

CAN_608012

Location

Edmonton

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Calgary, AB - (CAN) 734 7th Avenue Southwest Suite 240 AB Calgary , AB T2P 3P8

ContactNumber

403-269-6936

Job Description

Manpower staffing is currently recruiting a contract Customer Service Representative for our client in NE Sherwood Park



Schedule: Full Time Hours



Length of Assignment: Ongoing



Job Description:

As a Customer Service Representative, you will be responsible for handling all incoming calls, faxes, and email quote requests/orders, in addition to greeting and assisting customers. You will also assist with ensuring that all customer inquiries are answered in a timely fashion and that all efforts are made to secure additional business.



The job entails:

*Be in a state of readiness for incoming calls for the entire shift, excluding assigned breaks and/or lunches

*Provide accurate pricing to dealers, movers and private customers as required

*Handle customer track, trace inquiries, and provide them with accurate and timely information

*Achieve all measurable daily performance standards as they are outlined and established (i.e. number of calls answered, closing ratio on quotes, etc.)

*Place outbound calls to customers to proactively inform them of service/rail delays

*Identify potential sales leads and work with Sales to qualify the leads and maximize order retention

*Assist with office vacation coverage as needed - Other Duties as Assigned



The ideal candidate:

*Previous exposure to and experience in the transportation industry would be preferred, but not essential

*Very strong interpersonal and communication skills (oral and written)

*Working knowledge of MS Office (Word & Excel) a must

*Minimum keyboard typing speed of 45 to 60 wpm a must

*Ability to work independently or as part of a group, within a call center environment

*Bilingual - French/English desirable

*Strong customer service focus and flexibility in dealing with diverse customer scenarios

*Strong attention to detail and ability to process large amounts of information accurately Type of equipment used: PC, fax, printer, telephone, credit-card machine



In addition to gaining valuable experience with industry leading companies, Manpower rewards associates with:

*Weekly pay via direct deposit

*Medical, Dental, and Life Insurance benefits

*Vacation and General Holiday Pay

*Complimentary access to Manpower's online university with over 5000 courses

*Referral bonus program



Apply today by visiting our website and/or creating and managing your profile at www.manpower.ca.



Manpower would like to thank all applicants for their interest; however, due to the number of individuals applying to positions at Manpower, only successful applicants will be contacted. All other resumes will be retained for future opportunities.



Manpower is dedicated to building a diverse workforce that reflects the diversity of Canada. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity access our services and programs. We encourage all to participate in our staffing and workforce development opportunities, including people of any ethnic or national background, religion, sex, sexual orientation, gender identity, Indigenous Peoples and persons with disabilities.



To learn more about the changing world of work, please visit our website at www.manpowerab.com, like Manpower Alberta on Facebook, follow us on Instagram @manpower_alberta, and follow us on Twitter @ManpowerAB