Customer Service Representative


Call Center and Customer Service

Advert ID




Job Type




Salary Range

USD18.00 - USD19.00 per hour

No. of Openings


Branch Information

Columbia, MO - (USA) 2511 Broadway Bluffs Drive Suite 102 MO Columbia , MO 65201



Job Description

Do you want to work for a company where you can grow from within, learn new skills, and work in a supportive, team environment? Apply today for our Customer Service Representative positions! This position will start remote but will eventually move to in-office position in Columbia, MO.

What's in it for you?

* Great Benefits!

* Hours of training are 8am - 5pm, Monday - Friday.

* $18-$19/hour

* Day Shift

* Must be in Columbia, MO area!

What is the job?

We are currently seeking results oriented individuals to work in a highly professional and fast-paced environment as Student Loan Counselors. Student Loan Counselors receive inbound calls and make outbound calls to delinquent loan borrowers while providing the highest customer service experience and are trained to resolve customer inquiries, take loan payments and provide repayment options to student loan borrowers regarding their student loan debt.

What do you bring to the job?

* Call Center Experience a plus

* Outstanding Attendance and Punctuality

* Ability to Provide Excellent Customer Service

* Excellent Time Management and Multi-tasking Skills

* Strong Computer Skills

* Must Possess a Friendly and Professional Speaking Voice and Patient Demeanor

* Must NOT be in default on any federal student loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)

* Be able to obtain a Federal 5C Security Clearance after hire

Additional Information:

* Hours After Training:


* Monday: 7 A.M. - 10 P.M.

* Tuesday - Friday: 7 A.M. - 7 P.M.

* Saturday: 9 A.M. - 1 P.M.

* The shift after training could include working from 1pm-10pm on Mondays and 10am-7pm Tuesday through Friday, with morning hours on Saturday.

* At times, business needs may not allow for much notice resulting in staying late, shortening lunches to 30 minutes, coming in early the next day, or some Saturday mornings. Must be able to work scheduled hours, which may include mandatory overtime.

If interested, apply online and upload your resume for consideration!