Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

Manpower_85193

Location

Largo

Job Type

Contract

Hours

Full-Time

Salary Range

USD13.50-14.50/hr

No. of Openings

1

Branch Information

Tampa, FL - (USA) 5625 West Waters Avenue Suite C FL Tampa , FL 33634

ContactNumber

813-249-0349

Job Description

Customer Service Representative



Manpower is hiring experienced customer service representatives for a healthcare based call center company in Largo, FL.



This is a work-from-home work opportunity with mandatory onsite training in Largo, Florida for 2 weeks! PLEASE NOTE: The company will monitor pandemic volume and determine when it's safe to resume work onsite in the call center.



Work Location: Largo, Florida

Work Hours: Mon-Fri 8:30am-5:00pm

Pay Rate: Pay starts at $13.50 per hour; Bilingual (Spanish/English) $14.50 per hour

Extra Pay: Monthly Incentive eligibility plus opportunity for pay increase every 6wks!



Job Duties:



* Perform outbound calls to members to schedule in-home no-cost preventive health assessments

* Follow communication "scripts" when handling outbound calls

* Adhere to federal, state, and company procedures when confirming patient details as well as sensitive information

* Build solid relationships with plan members and verify account details

* Frequently attend educational seminars to improve knowledge and performance level

* Meet personal and team metrics



Manpower Benefits:



* Paid weekly on Fridays

* Eligible to participate in Manpower's MyPath program for skills enhancement and certification

* Health, Dental, 401(k), Life, Disability, and EAP program

* Opportunity to enroll in colleges courses towards first bachelor's degree at no cost



Requirements



* Previous customer service experience in a call center

* Track record of over-achieving quotas

* Strong phone and verbal communication skills along with active listening

* Customer focus and adaptability to different personality types

* High school degree or GED

* Must have in-home high-speed internet access for working at home



APPLY NOW-TRAINING STARTS SOON!



Together, Manpower and University of Phoenix are offering actively assigned eligible Manpower associates FULL TUITION COVERAGE in pursuit of a first-time bachelor's degree through MYPATH! Learn more by clicking: https://www.manpower.com/wps/portal/manpowerUSA/career-resources