Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

CAN_651003

Location

Laval

Job Type

Contract

Hours

Full-Time

Salary Range

CAD18-20/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower has partnered with the client in Toronto, that is looking for a full-time Customer Service Representative for 6 months contract. This Position is in On-site position



Job Title: Customer Service Representative 18-20 per hour



What's in it for you?



- 6 months contract with possibility of extension.

-$18-20 per hour and 4% vacation pay

- Working on-site with the team

- This position is responsible for handling incoming calls, faxes and email quote requests/ orders.



What's the Job?-



* Be in a state of readiness for incoming calls for the entire shift, excluding assigned breaks and/or lunches

* Provide accurate pricing to dealers, movers and private customers as required

* Answer all customer inquiries relating to Livingston Vehicle Transport service, transit times, service parameters, etc * Handle customer track, trace inquiries, and provide them with accurate and timely information

* Assist the Claim Department in providing customers with viable solutions regarding their claims issues

* Achieve all measurable daily performance standards as they are outlined and established (i.e. number of calls answered, closing ratio on quotes, etc.)

* Place outbound calls to customers to proactively inform them of service/rail delays

* Receive, process and input orders into the system accurately

* Identify potential sales leads and work with Sales to qualify the leads and maximize order retention * Adhere to LII Business Code of Ethics, policies and procedures

* Flexibility in hours of work a must * Other Duties as Assigned



What do you bring to the job?



* Previous exposure to and experience in the transportation industry would be preferred, but not essential

* Very strong interpersonal and communication skills (oral and written)

* Working knowledge of MS Office (Word & Excel) a must

* Minimum keyboard typing speed of 45 to 60 wpm a must

* Ability to work independently or as part of a group, within a call centre environment

* Bilingual - French/English desirable * Ability to multi-task and prioritize workload

* Strong customer service focus and flexibility in dealing with diverse customer scenarios

* Strong attention to detail and ability to process large amounts of information accurately Type of equipment used: PC, fax, printer, telephone, credit-card machine.

- Ability to pass a criminal background check



Education:

High School or equivalent

If interested, please send your resumes to [email protected] or select apply now and a recruiter will be in touch within 48 hours.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.