Customer Service Representative

Industry

Logistics Distribution and Supply Chain

Advert ID

CAN_514808

Location

Sudbury

Job Type

Temporary

Hours

Part-Time

Salary Range

CAD16-17/hr

No. of Openings

1

Branch Information

PRP Program - (CAN) 4950 Yonge Street 7th Floor ON Toronto , ON M2N 6K1

ContactNumber

-

Job Description

We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers' promises. Don't miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians. Apply today!



Location: Sudbury

Schedule: M- F

Payment: $16.00 - $17.00 / hour



Customer service orientation

Ability to problem solve

Excellent in relationship building

Experience and adaptation to using technology

Excellent communication skills

Takes personal responsibility and accountability for actions and situations

Customer Service Orientation:

*Serving our customers in the most efficient and courteous manner on the telephone and in person

*Up-selling and cross selling Corporate Products and Services

*Handling customer complaints and inquiries



Problem Solving:

*Working to resolve problem shipments

*Working to resolve equipment and technology challenges

*Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service



Relationship Building:

*Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners

*Building a positive relationship with customers

*Building a positive relationship with key contacts - Vendors, building tenants, etc.



Technology:

*Assisting customers with shipping details and account challenges

*Loading, scanning, logging and calling resolution freight

*Cash reconciliation including deposits, key control



Communication:

*Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing

*Listening to customers and key partners

*Communicating to customers and key partners in a positive manner



Personal Responsibility and Accountability:

*Compliance to all Corporate Policies and Procedures (including uniforms)

*Adhering to all Safety Standards

*Being on time/attendance

*Living the Purolator Values

*Representing the Purolator Values to Customers and key partners

*Other duties as assigned by management