Customer Service Representative

Industry

Banking

Advert ID

CAN_592969

Location

Vancouver

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD18/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Seeking for Customer Service Representative for one of our reputable clients in our banking sector.



What's in it for you?

* Contract Length: 6 months with opportunity of further extension

* $18 per hour, plus 4% vacation pay

* Paid weekly, every Friday

* Work Location - Vancouver, British Columbia

* In office training but role will be remote. Training is done virtually. In office for initial setup and possible laptop pickup

* Safe, clean work environment



What is the job?

* Incoming calls inquiring of day to day activities on account

* Action email/fax requests; includes wire inquiries, EFT amend, Bank Drafts etc

* Assist internal partners and existing/new on boarded customers with inquiries/requests.

* 50-70 calls a week most requests are received via email and fax

* Will receive up to 10+ requests per day, additional to incoming calls

* SLA of Same day response to clients.

* Ticket must be opened within 24 hours

* Close tickets within the established SLA

* Must action Fraud and time sensitive requests as a priority.

* Answering email/phone requests simultaneously

* High volumes



What do you bring to the job?

* 3 years related job exposure

* Problem resolution, analytical & organizational skills*

* Proficient in technology and understanding technology concepts

* Branch banking and operational process knowledge

* Must have CS experience

* Strong client focus and interpersonal skills.

* Excellent oral and written communication

* Able to multi-task in a fast paced environment.

* Must work well in a team environment.



Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.



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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.