Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_552292

Location

Warwick

Job Type

Contract

Hours

Full-Time

Salary Range

USD15-16/hr

No. of Openings

1

Branch Information

Providence/Cranston, RI - (USA) 1375 Park Avenue Suite 3 RI Cranston , RI 02920

ContactNumber

401-942-0323

Job Description

Customer Service Reps -



* Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

* Work both onsite and remotely at times

* Phone based customer service experience required

* Experience handling escalation phone calls

* experience working through a chat line

* Salesforce experience



Key Responsibilities



* Use Salesforce Service Cloud & Ring Central to respond to incoming chats, emails and social media messages



* Manage and prioritize multiple concerns simultaneously



* Provide appropriate solutions and alternatives within appropriate time limits



* Follow up on customer concerns and interactions to ensure resolution; Record details of actions taken



* Maintain a positive, empathetic, and professional attitude toward customers at all times



* Impact bottom line by problem solving and turning frustrated clients into repeat customers



* Familiarize yourself with all products so that you can correctly answer questions



* Process customer orders/changes/returns according to established department policies and procedures



* Provide timely feedback to company management regarding challenges or customer concerns



* Interact with internal teams to assist with product fulfillment including occasionally lifting, carrying, and transporting product weighing up to 50 pounds



Qualifications



We are looking for ambitious individuals with a history of high achievement and the desire to work in a fast-paced environment with peers who challenge them to be better. These are the qualifications:



College degree and/or minimum 2 years related work experience in an office setting and/or equivalent combination



* Experience handling escalated customer concerns; Ability to remain calm under pressure

* Ability to effectively prioritize and manage tasks within a very fast-paced environment while maintaining strict attention to detail

* Strong written and verbal communication skills

* Strong computer skills

* Salesforce, Google Suite and Microsoft Office experience a plus

* Knowledge and/or passion for the sporting apparel industry a strong plus



Hours are 8:30am - 5:30pm