Customer Service Represetative

Industry

Call Center and Customer Service

Advert ID

CAN_506877

Location

Halifax

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Customer Service Representative in Halifax.



6 months contract to start with a possibility of extension of conversion.

Bilingual will be an asset.



Job Description / Accountabilities:

The primary accountability of this position is to provide first level technical support. Key responsibilities include:

(1) Respond to a variety of inbound customer calls/emails

(2) Ensure accurate and detailed problem documentation/ticketing

(3) Provide timely escalation and follow-up with support groups and customers

(4) Identify and escalate wide-impact or potential wide-impact outages

(4) Identify trends and opportunities for improvement as well as provide ongoing feedback

(5) Build ongoing support proficiency for other skills and applications



Qualifications / Skills / Experience:

Excellent written and oral communication skills.

Ability to work flexible schedules;

Above average computing and navigational skills

Exceptional customer service skills

Experience with ticketing systems is an asset

A team player who collaborates effectively with peers and other teams

University Degree or a College degree/diploma is considered an asset

Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)