Customer Service Specialist

Industry

Admin and Secretarial

Advert ID

USA_606456

Location

Allen

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD25/hr

No. of Openings

1

Branch Information

Sherman, TX - (USA) 600 East Taylor Road Suite 209 TX Sherman , TX 75090

ContactNumber

903-893-9543

Job Description

The Customer Service Specialist receives and processes elevator or equipment/component delivery inquiries and orders from Company units. The Customer Service Specialist enables complete, correct, and punctual deliveries of products and solutions.



Essential Daily Responsibilities:

* Receives inquiries, investigate, and process the inquiry

* Receives the elevator /equipment/component orders from required sister company and books the order into SL Order Book

* Processes order cancellation

* Verifies the received order information, steers order bound engineering and confirms the order to required sister company

* Composes, collects, and sends necessary technical information to required sister company. Involves internal interest groups if necessary.

* Coordinate logistics support for the ALI warehouse for inbound and outbound

* Receives and processes clarification requests from required sister company and provides replies.

* Confirms material delivery times and transfer prices to required sister company

* Audit workflow processes for materials management functions

* Informs required sister company about any deviations in delivery operations.



Skills Ideal Candidate would possess:

- Ability to effectively communicate and collaborate with others

- Values clearly defined procedures and guidelines in work

- Easily adapts to rules, supervision, and change

- Analysis information in a thorough and detailed way to ensure accuracy

- Identifies gaps in existing information and seeks out further detail

- Utilizes all available resources to obtain information

- Asks the right questions to obtain the information desired as quickly as possible

- Consistently delivers work of high quality

- Thrives to exceed customer's expectations



Requirements:

* Higher vocational diploma in technical or commercial sciences

* Good spoken and written English. Other languages are a benefit

* Basic skills with MS Office tools and applications.

* Organized and strongly pays attention to detail