Customer Service

Industry

Call Center and Customer Service

Advert ID

USA_508188

Location

El Paso

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD9.00/hr

No. of Openings

1

Branch Information

El Paso, TX - (USA) 6600 Montana Avenue Suite H TX El Paso , TX 79925

ContactNumber

915-592-6196

Job Description

Description:



IMPORTANT INFORMATION:



Role: Customer Service Analysts / Contact Center

Work Location El Paso, TX

Rate: $9/HR



JOB DESCRIPTION:



Skillset required:

Productivity Management:

* Receive inbound phone calls from our members and prescribers

* Utilizing multiple software systems to complete Medicare appeals case reviews

* Meeting or exceeding government mandated timelines

* Complying with turnaround time, productivity and quality standards

* Conveying resolution to beneficiary or provider via direct communication and professional correspondence

* Acquiring and maintaining basic knowledge of relevant and changing Med D guidance



Required Qualifications:

* Ability to effectively communicate with members and prescribers while managing multiple software systems

* Accountable and results driven

* Critical thinker/problem solver

* Receptive to constructive feedback and flexible in adapting to change

* Ability to effectively plan, prioritize, and organize time and workload

* Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment

* Proficient in navigation of multiple computer applications

* Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors

* Ability to type more than 30 WPM

Preferred Qualifications:

* At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service

* Six months of PBM/pharmaceutical related work strongly desired

Education:

* High School Diploma or GED required

* Bachelor's degree in related field or equivalent work experience preferred



Remote work possibility



Languages Required:



English