Customer Service


Call Center and Customer Service

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Branch Information

Lithia Springs, GA - (USA) 591 Thornton Road Suite K GA Lithia Springs , GA 30122



Job Description

Key Responsibilities:

· Manage specific accounts and build relationships with direct contacts in order to understand each unique customer's needs.

· Work closely with all Sales Representatives within each target market.

· Receive customer orders and coordinate with the Production and/or Inventory Planner in order to ensure that customers receive products within the fixed time frame.

· Receive orders by phone/fax/e-mail directly from customers or Sales Representatives, enter orders in the system and transfer them to the logistics department.

· Verify each order to ensure that the information is accurate (product, quantity, price, shipping date, special requirements, etc).

· Daily review and follow-up of current orders and back-order list.

· When required, monitor inventory level.

· When required, follow up with the Laboratory, Production and/or Inventory Planner in order to ensure that the products are delivered to the customer on time.

· Manage daily emails and phone calls. Provide customers with desired information such as order inquiry, pricing information, providing documents, or placing a new order.

· Resolve customer complaints; investigate, initiate paperwork and take immediate action in order to satisfy the customer.

· Process returns; investigate and initiate the Return Goods Authorization.

· Work with the Pricing Specialist in order to ensure accurate pricing on each order.

· Issue export documents when applicable.

· Create ship-to's while following standard operating procedures.

· Perform other related order-handling tasks and adhoc administrative tasks necessary to ensure success.


· Minimum 2 years professional experience, customer service, internal sales and/or logistical experience

· Bachelor's degree or equivalent experience

· Experience using ERP systems, specifically SAP by Design

· Strong computer skills; experienced in Microsoft Office