Customer Service

Industry

Call Center and Customer Service

Advert ID

USA_588892

Location

Newnan

Job Type

Contract

Hours

Full-Time

Salary Range

USD21-22/hr

No. of Openings

1

Branch Information

Lithia Springs, GA - (USA) 591 Thornton Road Suite K GA Lithia Springs , GA 30122

ContactNumber

404-256-6980

Job Description

Key Responsibilities:



· Manage specific accounts and build relationships with direct contacts in order to understand each unique customer's needs.



· Work closely with all Sales Representatives within each target market.



· Receive customer orders and coordinate with the Production and/or Inventory Planner in order to ensure that customers receive products within the fixed time frame.



· Receive orders by phone/fax/e-mail directly from customers or Sales Representatives, enter orders in the system and transfer them to the logistics department.



· Verify each order to ensure that the information is accurate (product, quantity, price, shipping date, special requirements, etc).



· Daily review and follow-up of current orders and back-order list.



· When required, monitor inventory level.



· When required, follow up with the Laboratory, Production and/or Inventory Planner in order to ensure that the products are delivered to the customer on time.



· Manage daily emails and phone calls. Provide customers with desired information such as order inquiry, pricing information, providing documents, or placing a new order.



· Resolve customer complaints; investigate, initiate paperwork and take immediate action in order to satisfy the customer.



· Process returns; investigate and initiate the Return Goods Authorization.



· Work with the Pricing Specialist in order to ensure accurate pricing on each order.



· Issue export documents when applicable.



· Create ship-to's while following standard operating procedures.



· Perform other related order-handling tasks and adhoc administrative tasks necessary to ensure success.



Requirements:



· Minimum 2 years professional experience, customer service, internal sales and/or logistical experience



· Bachelor's degree or equivalent experience



· Experience using ERP systems, specifically SAP by Design



· Strong computer skills; experienced in Microsoft Office