Customer Service/Technical Support

Industry

Call Center and Customer Service

Advert ID

USA_594275

Location

Boise

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD15.23/hr

No. of Openings

1

Branch Information

Boise, ID - (USA) 1109 West Main Street Suite 230 ID Boise , ID 83702

ContactNumber

208-375-8040

Job Description

US-Solution Architect III



Description:



SMB Chat:

* Gathers and assesses SMB customers hardware, software and technical needs.

* Generates leads to specific departments based on customers' needs and segments.

* Identifies related future needs for lead generation, opportunity expansion.

* Identifies customer specific parameters and constraints that impact the solution.

* Investigates and optimizes a solution's fit to the requirements of the customer.

* Identifies probable competition.

* Solicits inputs from team members as required.

* Anticipates some of the potential challenges for the proposed solution.

* Assists peers in area of expertise as needed.

* Assists SMB customers in placing orders via chat