Customer Services Representative

Industry

Banking

Advert ID

CAN_607466

Location

London

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD17.5/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring for a Customer Services Rep with one of Canada's top banks.



Contract Length: 12 Months

Pay: $17.5/hr

Location: London, ON



Job Description:

The primary accountability of this position is to provide first level technical support.

Key responsibilities include:

- Respond to a variety of inbound customer calls/emails

- Ensure accurate and detailed problem documentation/ticketing

- Provide timely escalation and follow-up with support groups and customers

- Identify and escalate wide-impact or potential wide-impact outages

- Identify trends and opportunities for improvement as well as provide ongoing feedback

- Build ongoing support proficiency for other skills and applications Team members receive in-depth classroom training and shadowing and are measured using a performance scorecard approach which highlights productivity, customer interaction, first contact resolution, support proficiency and ticketing quality.

Experience/Qualifications:

- Excellent written and oral communication skills.

- Ability to work flexible schedules; based on coverage business needs (which are subject to change), we typically offer weekly rotations including early evening shifts, day shifts and week-end shifts; when we don't have volunteers, we may require team members to cover overnight shifts as well; candidates with more shift flexibility and who meet our hiring criteria will be considered first.

- Above average computing and navigational skills Exceptional customer service skills Experience with ticketing systems is an asset A team player who collaborates effectively with peers and other teams University Degree or a College degree/diploma is considered an asset Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)

- Technical/Troubleshooting ability: A technical support background or related education including experience with some or all of the following: Windows 7/10, IE8/11,Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, AirWatch, All Microsoft office products - Access, OCS Group chat, Lync, SCCM, variety of telephony devices and a good understanding of networking and wifi support. Experience with iPad, Tablets, Smartphone and Android devices



MUST HAVE:

* Above average computing and navigational skills

* Exceptional customer service skills * Experience with ticketing systems is an asset

* A team player who collaborates effectively with peers and other teams

* University Degree or a College degree/diploma is considered an asset

* Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)

* A technical support background or related education

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunities.