Customer Success Coordinator - TEMPORARY



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Branch Information

Toronto, ON - Regional - (CAN) 305 Milner Avenue Suite 903 ON Toronto , ON M2J 5C2



Job Description

Our Client is an international leader in providing comprehensive IT management solutions, is seeking a Customer Success Coordinator to join our team in Toronto. Your primary responsibility will be to assist the Customer Success Team with queue management which includes (but not limited to) activities such as creating quotes, placing orders, triaging requests with support departments, and booking appointments. Please note this is a temporary position for 2 months.

We're looking for someone who has strong time management and administrative skills, someone who will work behind the scenes to delight customers each and every day. We value hard workers and reward success.

We provide affordable, innovative, and intuitive ITSM solutions aligned with industry best practices, to help our customers through automated business processes. Our customers' success is our success and we continue to grow as our customers grow, inspired by their evolving needs in constantly changing business and IT landscapes.

If you think this is an environment you want to work in, keep on reading.

Who you are:

* Someone who has true customer empathy and loves to solve their problems

* A personable and enthusiastic professional

* Strong sense of urgency and ownership

* Ability to work under pressure and as part of a dynamic environment

* Strong prioritization, time management, and organizational skills

* Self-motivated with a strong ability to work independently

* Flexible on working hours to accommodate a Global customer base

What you will do:

* Manage incoming customer requests for quotes, orders, support escalations, meeting requests, etc.

* Calendar management to accommodate customer meeting requests

* Maintain positive customer relationships through timely response through email and chat primarily

* Communicate and coordinate customer requirements with internal departments

* Managing phone calls and correspondence and dispatching to the Customer Success team accordingly

* Deliver an amazing customer experience by responding in a timely manner and meeting customer SLA (service level agreement)

* Administrative support for Canadian Leadership Team

What you bring:

* 1-2 years experience in an administrative support, customer service, or coordinator role

* Exceptional communication skills

* A proactive, energetic, and go-getter mentality. Thrive in a multi-tasking environment