Customer Support Representative


Call Center and Customer Service

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No. of Openings


Branch Information

Northbrook, IL - (USA) 2775 Sanders Road IL Northbrook , IL 60062



Job Description

Strong Follow-Up Skills. Attention to Detail. Excellent Administration & Clerical Skills.

All these terms make up our Customer Support Representative who will be responsible for contacting and onboarding tow providers who have applied to join the Allstate Roadside network. This includes building initial rate and coverage estimates, delivering estimates to prospective providers, and following up with providers to reach agreements and complete their onboarding with the Allstate Roadside network.

Interested in learning more about this role?

Bring your High School Diploma or GED and 1+ years of experience in online sales or service processes preferred. Experience using a customer relationship management (CRM) platform such as Salesforce preferred.

Possess the following attributes:

* Excellent verbal and written communication skills as well as strong organizational skills.

* Comfortable speaking with prospects over the phone.

* Experience assisting customers or candidates through multi-step processes such as guiding candidates through an onboarding process or activating new accounts.

* Dependable with good work ethic.

* Able to be flexible and adaptable.

* Comfortable using Microsoft Office (Excel, Word, Outlook).

This job offers you:

* Business hours Monday-Friday from 8am-5pm CST

* Competitive wage - $30.30

* Work-from-Home Opportunity

Manpower doesn't stop there. We also offer:

* MyPath, a college tuition program that offers a free education up to a BS Degree

* Skill certification courses specific to Call Center, Accounting and Team Lead roles

* Recognition Programs - a time to celebrate YOU and your accomplishments

* Weekly paychecks

* Health, dental, vision benefits as well as stock options

You will be expected to:

* Create rate and volume estimates to send to prospective providers.

* Send rate and volume estimates to qualified inbound provider leads.

* Follow up with leads to discuss estimates, reach agreements, and collect necessary network onboarding materials.

* Notate and monitor provider interactions in Salesforce.

When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you!

Stop your job search and apply today! I love referrals, so please share this job with friends and family.