Customer Support Specialist

Industry

Call Center and Customer Service

Advert ID

USA_591185

Location

Plymouth

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD21.00/hr

No. of Openings

1

Branch Information

Sheboygan, WI - (USA) 3114 South Business Drive WI Sheboygan , WI 53081

ContactNumber

920-458-6141

Job Description

Are you looking for a Customer Support position with a reputable company that treats their employees like family? Manpower has an opportunity for you to work with a great company located in Plymouth, WI.



What is in it for you?

Long term position with potential for hire

Pay starting at $21.00 per hour+

First shift hours are 7:15-4:30 M-Th and 7:15-noon on Fri.

Get done at noon on Fridays!

Option to work remotely on Mondays and Fridays



What you will be doing?

In this position, you are responsible for managing availability and allocation of all product inventory across all sales order requirements. Facilitates cross-functional coordination and resolution of issues affecting customer fulfillment. Apply extensive knowledge of customer account requirements and special situations and act as a collaborative liaison between Sales, Production, and Customer Service with the goal of achieving key performance indicators. Perform all duties with courtesy and diplomacy, and strive to develop and maintain harmonious relationships with all internal and external customers.



In addition, your day will be spent preparing reports, managing the delivery creation process, coordinating early release of products and manage shortages, communicating with various departments, and being proactive in problem solving.



What is required to be successful?

The right candidate utilizes excellent organizational skills, flexibility, and the ability to work under stress in a fast paced environment. The ability to work independently with minimal supervision, as well as the ability to work collaboratively within a group is required. Must be able to work in a team environment and independently make decisions under pressure. Ability to exert tactful influence across assigned customers and internal support teams required. The right candidate has strong communication skills and attention to detail and can effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization is required.

High School or GED required. Associate's degree preferred.

2- 4 years experience in a professional office setting required.

6+ months experience in a customer service role that supported entry of purchase orders, price validation, product allocation, and resolution of customer issues is required.

Proven computer skills in Word, Excel and basic data entry are required for this position. Experience in all other Microsoft Office products, along with SAP, Documentum and Outlook is preferred. Advanced Excel skills with familiarity using VLookup and Pivot Tables is preferred.

Good math skills and reasoning ability.

CPIM certification through APICS a plus.

Must hold a valid drivers license.



Stop your job search and APPLY TODAY. Do you need more information? Contact our recruiters at 920-458-6141. We love referrals so please share our job with friends and family.



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.