Urgent! - Customer Service Representative - Miami, FL
Call Center and Customer Service
Miami
Description:
Please apply only if you are local to Miami, FL, 33157
**Pay Rate: $15.00
**Temp-to-perm opportunity - will be based on attendance and performance among other things
**Interviews via Zoom
**Working from home currently but must be local to Miami site
**Will pick up equipment on first day
**This class MAY train on-site
MOBILE SERVICES
Must be able to work 11:00am to 10:00pm plus weekends (40 hours)
Shifts are:
10:00am to 7:00pm
10:30am to 7:30pm
11:00am to 8:00pm
1:00pm to 10:00pm
Job Purpose
- Provides front line, direct contact with customers when filing claims over the phone.
- Informs customers of the organization's products and/or services.
Primary Job Accountabilities/Responsibilities
- Files claims by collecting pertinent information from customers.
- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.
- Processes and determines coverage by reviewing forms and other applicable records.
- Maintains professionalism and effectively interacts with all contacts, both internal and external.
- Maintains department quality standards and performs job duties as directed by supervisor
Basic Qualifications Required - Experience, Skills, and Knowledge
- High School diploma or GED equivalent
- Minimum of 6 months of customer service experience (Call Center Preferred)
Permanent
,Full-Time
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