Disability Calculation Analyst



Advert ID




Job Type




Salary Range

Up to CAD21/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7



Job Description

Manpower is hiring for one of its leading banking client's to join the team as Disability Calculation Analyst in Canada.

What's in it for you?

* Contract Length - 12 months

* Pay Rate: $21 per hour

* Work Locations: Anywhere in Canada ( 100 % remote)


* accountable for determining and calculating offsets (WCB, rehabilitation, and Miscellaneous) as well as manual COLA calculations on LTD claims to ensure accurate financial payments and reserving methodology are achieved.

* accountable for determining, calculating and recovering overpayments on Short Term Disability (STD) and LTD claims. The incumbent will complete all of the required system work on Navigator associated with offsets and overpayments

* work closely with internal resources; STD and LTD Case Managers, Disability Supervisors and Disability Specialists as well as external partners: Employers, Plan Members, Plan Sponsors, third parties (e.g., WSIB) and other Calculation Analysts.

* The Calculation Analyst will be a technical resource to the Case Manager when applicable.

* Calculate applicable manual COLA on LTD benefits

* Calculate applicable WCB, rehabilitation, and Miscellaneous Other (Navigator category) offset to LTD benefits.

* Interpret the group policy to determine whether an offset is a direct or indirect offset to the LTD benefit

* Calculate the All Source Maximum LTD Benefit.

* Calculate STD and LTD benefit overpayments, negotiate repayment schedules directly with Plan Members within pre-determined authority limit and ensure overpayments are being recovered in an acceptable amount and time period. Monitor all overpayments through to complete recovery.

* Act as the liaison with the legal department when repayment efforts are unsuccessful. Act as the witness for the purposes of collection efforts in Small Claims Court.

* Perform Navigator system work by accurately coding the correct offset, the offset type, payment reversals, payment refunds, stop payments, setting the overpayment schedule and setting follow-up tasks.

* Liaise with STD and LTD Case Managers on the status of the offsets and overpayments for their assigned claims so that the Case Managers are always aware and informed of actions taken on their caseload.

* Answer tax related questions from Plan Members.


* Strong mathematical and analytical skills

* Superb data entry skills and Proficiency with MS Excel is required

* Ability to analyze and solve complex calculations

* Ability to interpret policy language

* Good understanding and appreciation of the Group Benefits environment and its clients

* Excellent customer service skills and takes accountability for customer requests or issues

* Ability to probe, investigate discrepancies and resolve issues

* Effective influencing and negotiation skills Assets

* Knowledge of disability processes

* Excellent understanding of Navigator

Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.

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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.