Electronics Technical Support Specialist



Advert ID




Job Type




Salary Range

Up to USD0.00 per year

No. of Openings


Branch Information

Minnesota Engineering - (USA) 3600 Minnesota Drive Suite 850 MN Edina , MN 55435



Job Description

We are looking for an Engineering Technical Support Specialist to join our team of highly skilled customer service professionals. Key responsibilities include providing technical support and troubleshooting, create resources to enable customers to install and troubleshoot products, and support other customer service functions such as warranty authorizations/returns and order management as required. Must have at least 2 years of experience in technical support or service, can troubleshoot common household electrical systems, possesses excellent interpersonal and customer service skills, and has outstanding verbal and written communications skills. This is a contact to direct role in Bloomington, MN. THIS IS NOT AN IT POSITION!

Primary Responsibilities:

* Answer phone calls and respond to emails from distributors, dealers, OEM's and end-use customers to assist in installation, configuration and troubleshooting.

* Create application notes, diagnostic procedures/troubleshooting guides, and other resources to enable customers to operate, install, troubleshoot and service our products.

* Assist with return material authorizations when troubleshooting leads to this determination.

* Assist with other customer service and order management functions as necessary.

* Help to monitor trends in product performance and customer satisfaction.

* Provides technical assistance, expertise and feedback to internal customers.

* Works cross-functionally across the organization to address customer technical issues (e.g. proposes product improvements, manufacturing process improvements, etc..).

* Maintains database of customer inquiries, analyzes data and develops solutions to address significant and reoccurring issues.

Experience and Qualifications

* Minimum of 2 years of related experience in technical support, customer support, or service.

* Minimum 2-year degree in an electrical/electronic technology or equivalent experience.

* Ability to troubleshoot household electrical wiring and electrical systems.

This is a contract to hire opportunity!

Compensation: $30/hour