Entry Level Customer Service Cal Center

Industry

Call Center and Customer Service

Advert ID

USA_593506

Location

Reading

Job Type

Contract

Hours

Full-Time

Salary Range

USD12.00-12.50/hr

No. of Openings

1

Branch Information

Reading, PA - (USA) 3564 Penn Avenue Suite 6 Spring Market Shopping Center PA Sinking Spring , PA 19608

ContactNumber

610-678-1701

Job Description

Entry Level Customer Service Representative

Manpower is currently seeking full-time Call Center Customer Service Representatives in the Reading area.

This opportunity is in person until hired perm by company and then will be working remotely.



What's in it for you:

● Full time hours

● 1st Shift - 8am- 6pm

● $12.50 per hour



What the job is:

Receiving inbound calls, creating notifications, performing account maintenance and inputting data; Documenting customer notes on accounts; Receiving and processing outage and emergency calls within company and regulatory guidelines; Utilizing independent analysis and judgment resolving customer concerns; Handling all emotional customers in a calm, courteous and professional manner; Analyzing and resolving customer inquiries



Qualifications:

- High school diploma or GED required

- Must pass company approved CSR test before completion of temp to hire assignment

- Strong customer service experience preferred

- Ability to sit at desk and be on phone for long periods of time

- Excellent communication skills including good grammar, tone of voice and diction

- Basic computer and keyboarding skills

- Excellent customer service skills

- Ability to read and interpret documents and technical instructions

- Ability to accurately calculate figures and amounts

- Ability to work extra hours on short notice and report to work within 45 minute time frame