Advert ID



Salt Lake City

Job Type




Salary Range

USD66560.00-85280.00 per year

No. of Openings


Branch Information

Salt Lake City, UT - (USA) 9669 South State Street Suite 200 UT Sandy , UT 84070



Job Description

Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities include up to and not limited to:

* Creating and updating documentation of technical information.

* Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

* Demonstrating a willingness to help others and be a team member; often working together with Customer's

Service Engineers.

* Providing assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.

* Establish and build exemplary communication and customer service relationships with customers.

* Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.

* Other duties as assigned.

Minimum Requirements:

* Bachelors or Associates Degree in technical related field of study preferred.

* 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

* Experience working with MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.

* Good verbal and written communication skills with exceptional customer service orientation.

* Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.

* Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

* Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

* Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays, or unexpected events.

* Minimum of 15-30% travel in multistate region (UT, ID, MT); drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.

* Must be vaccinated (Medical and Religious Reasons are accepted)

* Must have a valid Driver's License and relatively clean driving record - will be driving company vehicle

* Must have basic tool sets

Work Environment:

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at an office.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones. Occasional: Lifting or moving up to 50lbs.