Job Description
Overall responsibilities:
Customer Service & Communication -
* Provides quality customer service to field and home office staff in regards to compensation.
* Handles inquiries that are routine and can be handled according to clearly defined procedures; escalates as needed.
* Communicates clearly in an open, direct, and timely manner.
* Provides complete and accurate solutions to all customer needs with appropriate guidance.
Casework -
* Uses appropriate written communication, adhering to quality standards, to effectively and accurately complete routine cases.
* Makes appropriate decisions regarding the best form of communication based on the situation presented.
* Selects and modifies pattern letters and emails when necessary.
* Straightforward & Procedural
Teamwork -
* Responsible for accepting and giving regular feedback in an open and positive manner.
* Responsible for sharing pertinent information with other representatives which impacts the team.
* Identifies and shares ideas for process improvement.
* Attends and participates in all team meetings, trainings, and huddles.
* Builds constructive relationships with team members.
* A positive influence on team and department.
* Organize work and desk in a manner that will allow team members to easily locate casework when needed.
* Contribute to maintaining Job Knowledge & Documentation
* Train on New Topics
Requirements:
A year or more of work experience demonstrating a proficiency performing a variety of mathematical calculations and inputting accurate numerical and alphabetical data.
* Comfort working in a paperless, dual screen environment.
* Comfort working in Microsoft Office (Outlook, Word, Excel, OneNote)
* Proficiency in typing and data entry.
* Demonstrated skills in analyzing information, problem solving, applying concepts, making appropriate judgments, and appropriate use of escalation paths.
* Insurance Operations Experience is helpful.
* High level of organization and follow through.
* Able to identify and establish priorities to meet deadlines on multiple assignments.