Field Service Technician



Advert ID



New Berlin

Job Type




Salary Range

USD93600.00-105000 per year

No. of Openings


Branch Information

Milwaukee Engineering - (USA) 100 Manpower Place WI Milwaukee , WI 53212



Job Description

Position Summary: This position performs a wide variety of highly technical duties to assist our customers at their locations and over the telephone/internet. The field service technician is responsible for providing service and customer support during site visits, managing all on site installation, repair, maintenance, and testing. Also, responsible for diagnosing errors or technical problems and determining proper solutions.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Commissions process control systems at customer sites.

* Troubleshoots process control systems and their electromechanical interfaces at customer sites and via telephone/internet.

* Trains customer operators and technicians on the customer systems, both in house and on site.

* Works with engineering and test departments to understand upgrades, enhancements, and new product offers in preparation for commissioning and troubleshooting.

* Documents field information on technical issues, changes that could streamline installation, customer attitude toward products, customer enhancement requests, and sales leads.

* Works with engineering and others to resolve difficult customer issues.

* Follows up on all open customer issues until resolution is confirmed.

* Receives incoming technical support calls when in-house from customers and resolves their issues in a timely manner.

* Assists test department when required to help get new systems shipped in a timely manner.

* Participates in customer training seminars as required.

* Conforms to all Policies and Procedures as directed by the Director of Technical Services.

* Performs other miscellaneous tasks as requested by the Director of Technical Service.