Financial Assistance Specialist


Call Center and Customer Service

Advert ID




Job Type




Salary Range

Up to USD15.00/hr

No. of Openings


Branch Information

Houston, TX - Metro - (USA) 10235 West Little York Road Suite 159 TX Houston , TX 77040



Job Description

The Financial Assistance Specialist will be responsible for maintaining effective communication between patients, infusion site nurses, financial assistance programs, practice organizations, and other departments as needed. Must have excellent written and verbal communication skills, advanced computer literacy, ability to perform basic mathematical calculations and the ability to multi-task in a fast-paced work environment. Will be responsible for researching and securing available financial assistance programs to assist patients in reducing infusion therapy costs. Additionally, will work closely with patients to ensure understanding of medical insurance benefits, patient financial responsibility and provide financial counseling as needed.

Key Responsibilities

* Provides best in class customer service by phone, email and in person.

* Maintains a high levels of satisfaction by providing appropriate/applicable levels of competency and professionalism to ensure solutions are provided timely, accurately and efficiently.

* Maintain self-directed knowledge of each financial assistance program's current qualifying guidelines and criteria in order to translate and secure financial assistance for patients.

* Ability to thoroughly explain medical insurance benefits to patients as it relates to their estimated financial responsibility for infusion therapy services.

* Screen patient's for eligibility and assists in applying for pharmaceutical or charitable drug assistance.

* Be self-managed and prioritize workload to meet the revenue goals of the program

* Communicate daily with professional medical personnel (doctors, nurses, pharmacy staff, patient advocates) to carry out program operations

* Respond quickly to issues or concerns from customers and patients

* Maintain PHI and HIPAA compliance

* Performs other job related duties as assigned

Minimum Requirements

* 1+ years relevant experience

Critical Skills

* Healthcare experience required; experience with patient advocacy, pharmacy or patient assistance programs preferred

* Proficiency in Microsoft Office

* Must have strong understanding of confidentiality of patient records and HIPAA compliance

* Independent worker, can set own timelines/deadlines and goals

* Excellent and effective business communication skills both verbally and in writing

* Must be proactive and take initiative

* Must have ability to manage multiple, concurrent priorities; strong time management and prioritization skills

Additional Knowledge & Skills (Preferred or plus skills)

* Hospital Systems experience preferred but not necessary

* Knowledge of Medicaid, 3rd party insurance and other external foundations or funding programs for reimbursements a plus

* Must maintain HIPAA compliance, protect PHI and adhere to ICARE standards in all interactions


* High school Diploma

1. Customer Service in call center - 1 year of experience min.

2. Must have computer literacy knowledge.

1. Excel

2. Microsoft Word

3. Financial Assistance Enrollments

4. Healthcare Background - Flexible

5. Must have proper phone etiquette background

Must have the flexibility to work from 8-7PM CT, we need to accommodate for all of our customers who live all over the US and their time zones.

Work remote initially and also may require to be on location starting in January.

This is an excellent temp-to-hire opportunity! Apply today!