French/English Customer Contact Centre Representative


Call Center and Customer Service

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Branch Information

Toronto, ON - Regional - (CAN) 305 Milner Avenue Suite 903 ON Toronto , ON M2J 5C2



Job Description

Job Title: French/English Customer Contact Centre Representative

Location- Downtown Toronto

Hours - Must be able to work Monday-Friday - rotating shifts from 8am-8pm

Length of assignment- 9 month

Pay: $21-$22/hour

Position Purpose:

Professionally front face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered by Investor Services.

Primary Responsibilities:

* Primarily responsible for professionally answering all incoming calls from Clients/Advisor/Investors of the Customer Contact Centre

* Able to provide professionalism and composure when dealing with Clients internal/external

* Perform all required responsibilities as a representative of the Contact Centre

* Front facing with internal departments and internal/external Clients

* Interaction with Team members of Contact Centre

* Participate in monthly Self/Peer Call Coaching Evaluations

* Daily/Monthly reporting to Management relating to self/team metrics

* Work with Team/Supervisor to provide and produce above average Quality+ and SLS statistics

* Escalate problematic issues to Management

Knowledge/Skill Requirements

* Mutual Fund experience is an asset

* 1 to 3 years Call Centre or client service experience

* Strong communication skills (both written and verbal)

* IFIC (Mutual Funds) Operations course for CSC (Canadian Securities Course) in progress or completed is an asset

* Bilingual (French + English) communication are must have

Work hours:

* Contact Centre's operational hours: 8am to 8pm.

*Rotating shifts must be available

If you are ready to apply, simply click 'apply'.