HR Associate Specialist


Call Center and Customer Service

Advert ID




Job Type




Salary Range

Up to USD24 per hour + Excellent benefits + free college tuition!

No. of Openings


Branch Information

Tri-Cities, WA - (USA) 3321 West Kennewick Avenue Suite 220 WA Kennewick , WA 99336-2957



Job Description

HR Call Center

This role is an integral part of the HR HUB Team. The right candidate will provide employees with an exemplary customer centric experience resulting in the highest level of customer satisfaction across all inbound/outbound communication channels (i.e., phone, email, chat, etc.). The primary purpose of the role is to ensure timely, accurate resolution to inquiries and requests for assistance across all HR Functions (i.e., benefits, compensation, data management, leave of absence, payroll, etc.)

Job Duties

* Provide exemplary customer experience

* Provide direction and appropriate guidance to employees at all levels of the company regarding Company-wide policies and procedures.

* Utilizing systems (Telephony, ServiceNow, Workday) to accept, transfer and complete team member inquiries in a systematic manner by authenticating the member, establishing rapport, and asking probing, open ended questions to capture the essence of the request while ensuring minimal hold and dead airtime.

* Creating cases in Case Management Tracking system:

* Ensuring categorization, priority and sensitivity level are in line with Case Management Business Rules and routing for efficient and timely resolution

* Ensuring detailed case notes are clear, concise with necessary detail to minimize call back and further customer engagement.

* Skills

* Excellent customer service, interpersonal and conflict management skills

* Calm, composed demeanor to de-escalate situations involving dissatisfied customers

* Demonstrated empathy and care when resolving customers inquiries

* Open, customer mindset with strong listening skills

Qualifications and Experience

* Prior customer service experience required

* Skilled in use of multiple technology solutions to include Windows, MS Office (Word, Excel etc.) and Web applications

* Technically inclined and able to learn new systems

* Demonstrate the highest levels of integrity in managing confidential information appropriately required

* Fluency required in written/spoken English

* Fluency in written/spoken Spanish preferred

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