HR Customer Service Rep $18.00/hr

Industry

Human Resources and Personnel

Advert ID

USA_593652

Location

Boise

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD18.00/hr

No. of Openings

1

Branch Information

Boise, ID - (USA) 1109 West Main Street Suite 230 ID Boise , ID 83702

ContactNumber

208-375-8040

Job Description

HR Customer Service Rep



Description:



Responsibilities and Tasks:

* Respond to Customer Requests and Inquiries

* Receive requests from customers through ServiceNow (case management tool) or other communication method such as, telephone, email, or walk-in

* Enter request into tracking program, as appropriate

* Utilize PeopleNow and knowledge articles or research and troubleshoot requests as needed to provide answers and clarification to improve first call resolution

* Maintain Personnel and Organizational Records

* Refer to Standard Operating Procedures and policies for the applicable process to ensure accuracy when processing

* Escalate issues to service managers or other appropriate party, as needed

* Update the relevant People Services system of record with applicable information

* Validate data changes in the People system of record, notifying applicable parties of data changes as needed

* Receive training from appropriate party for new or changed services

* Complete and maintain any assigned or required training from Micron

* Monitor and review process effectiveness in the Service Center environment

* Provide input to service manager regarding changes, gaps, or improvements, as needed

* Maintain standard operating procedures and knowledge base which includes Identifying repetitive questions or requests that can be addressed through the self-service model (PeopleNow, FAQ, MicronNow)

* Support projects as assigned, which includes driving improvement projects to enhance People Services team's accuracy and efficiency in delivering People Services

* Support People Services System Transactions and Programs across the employee lifecycle

* Administer changes to worker data, such as insurance change forms, marital status, LOA, separation (for defined groups), and termination of benefits

* Administer the employment verification process and employment data tracking, including work authorization

* Facilitate position management and new-hire processing in the HRIS tool

* Hire and maintain non-employee workers

* Provide support to employee programs as needed (service awards, company store) (NA only)

* Coordinate and schedule interviews

* Facilitate performance plan support

* Maintain Company and Worker Data Processes

* Facilitate hiring actions and support/process personnel changes in People systems

* Coordinate interfaces to vendors, administer billing for benefits / insurance/CBC/DT as appropriate



Education:

* Required

o High School Diploma General Studies or High school equivalency diploma (such as the GED)

* Preferred

o Bachelors Degree or equivalent experience Business Human Resource Management

o Certification or mastery training in SAP (HR SCM), Success Factors, and/or SharePoint