HR Shared Operations Rep.

Industry

Insurance

Advert ID

USA_584484

Location

Milwaukee

Job Type

Contract

Hours

Full-Time

Salary Range

USD21-22/hr

No. of Openings

1

Branch Information

Kenosha, WI - (USA) 7519 60th Avenue Suite 120 WI Kenosha , WI 53142

ContactNumber

262-694-2759

Job Description

This position, under the guidance of Health Services Case Managers, is responsible for administering leave-related paperwork and effectively triaging questions that come into Health Services voicemail or email. This position will draw on training, policy manuals, knowledge bases, and other tools to quickly resolve requests or issues. This position uses HR tools such as Workday and a Leave Tracking platform.



Primary responsibility for customer contact for Health Services team within Human Resources. Independently handle all routine calls and requests to Health Services phone line and email.

Support Health Services processes including but not limited to answering Health Services phone line, sending appropriate leave-related paperwork to employees, tracking and follow-up on paperwork deadlines, etc. Ensure compliance with established SLA's for responding to requests. Effectively interface with customers, managers & employees at all levels via phone and email to ensure positive employee Health Services experience. Set expectations with employees regarding help with answering any questions as appropriate. Ability to determine when to escalate complex questions to Health Services Case Managers.



Strong verbal communication, attention to detail and prioritization skills necessary.

Must adhere to regulatory timelines and SLA cycle times. Processes work within established time guidelines to ensure compliance.



Requirements:



* This position requires an associate degree in business or related field or equivalent combination of education and experience.

* A min of 2 years related work experience to include at least 1 year of Human Resources or

Shared Operations experience.

* Proficient in written and verbal communication.

* Solid customer service skills.

* Evidence of a high degree of courtesy and tact in dealing with all customers.

* Strong ability to multi-task while maintaining accuracy

* Proven analytical skills and ability to apply judgment and discretion.

* Effective written and verbal communication skills.

* Proven customer service skills.

* A demonstrated computer experience including Word, Excel, SharePoint, Trello, Workday and proficiency with current software packages.



Nice haves:

Knowledge of FMLA