HR Shared Operations Rep.



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Branch Information

Kenosha, WI - (USA) 7519 60th Avenue Suite 120 WI Kenosha , WI 53142



Job Description

**Remote Position

Primarily responsible for customer contact, administrative project work, and problem resolution for moderately complex problems, researches and evaluates possible solutions using available resources, independently handles all routine tickets and processes semi-complex cases with guidance for pre-hires, home office employees, retirees, and external inquiries.

This position, under the direct guidance of an assigned supervisor, is responsible for taking, processing, and resolving, standard and less complex assignments on a wide variety of administrative topics covered by HR Operations. This position draws on training, policy manuals, knowledge bases, and other tools to quickly resolve requests or issues. Effectively interface with customers, managers & employees at all levels via phone, email, and in person to ensure the most positive employee experience. Set expectations with employees regarding logistics and help with answering any questions. This position is expected to apply the standard procedures, and necessary follow-ups in resolving issues and is expected to refer complex issues on to higher tiers within Shared Operations or in the core HR function for resolution. This position is expected to help other team members, as time allows.


Communicates in an open, direct, and timely manner. Independently identifies and uses the appropriate pattern communications and does some free form written communications. Selects appropriate communication vehicle and delivers a clear and concise message.

Projects/Additional Duties:

Responsible for specific areas of HR administration with a level of knowledge and responsibility, for specific areas of HR (i.e., talent acquisition, benefits, compensation, benefits, payroll, transactions, etc.).

Must haves:

* This position requires 2 years previous customer service experience or equivalent combination of education and experience.

* Preferred: A min of 2 years related work experience to include at least 1 year of Human Resources or Shared Operations experience.

* Proficient in written and verbal communication.

* Solid customer service skills.

* Evidence of a high degree of courtesy and tact in dealing with all customers.

* Strong ability to multi-task while maintaining accuracy

* Proven analytical skills and ability to apply judgment and discretion.

* Effective written and verbal communication skills.

* Proven customer service skills.

* A demonstrated computer experience including Word and Excel