Help Desk Analyst - Junior

Industry

Banking

Advert ID

CAN_595821

Location

Mississauga

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD19.76/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring Junior Help Desk Analyst - Junior for a top Banking client in Mississauga.



What's in for you?

* Contract to start 1st November 2021 until 30th April 2022, potential for extension

* Pay Rate: $ 19.76 per hour

* Monday to Friday: 9am - 6pm / Monday to Sathurday: 8am - 8pm

* Work location: Remote (chance to return to office - Mississauga, ON)



RESPONSIBILITIES INCLUDE:

* Handles customer inquiries in an informed, professional, and efficient manner

* Probes to understand customer needs and provide advice related to small business banking

and credit card strategies that meet their objectives

* Manages all transactional outcomes of customer calls or defers to appropriate internal

business groups

* Escalates complex or unresolved customer situations to senior managers as required

Performs any required documentation to ensure customer's requests are accurately

processed

* Maintains current knowledge of personal banking and credit card industries, practices, and

trends and integrates into customer conversations in a professional manner

* Integrates marketing promotions and programs into customer conversations where

appropriate

* Maintains the confidentiality of customer and bank information

* Identifies and reports suspicious patterns of activity that are suspected to be related to

money laundering.

* Adheres to regulatory and compliance requirements, including Anti-Money Laundering and

Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC)

consumer provision requirements and Privacy Act provisions.

* Completes complex & diverse tasks within given rules/limits and may include handling

escalations from other employees

* Analyzes issues and determines next steps

* Broader work or accountabilities may be assigned as needed



Must Have Skills:

* Fluent in English (verbal and written)

* Knowledge of small business and credit card products

* Term Investment Qualified (as required)

* Specialized knowledge in credit cards

* Good communication skills

* Excellent organizational skills



EDUCATION/CERTIFICATIONS:

* Completed high school education or equivalent work experience