Help Desk Analyst



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Branch Information

Huntington, WV - (USA) 528 Fifth Ave. WV Huntington , WV 25708



Job Description

Manpower is looking for a qualified Help Desk Analyst seeking a great career opportunity at a well-established client in Huntington, WV!


- Provide technical support by troubleshooting and offering viable solutions to various hardware and software problems.

- Apply knowledge of particular software and hardware applications and follow standard practices to address user issues.

- Install and test systems and software inherent to in-house computer operations.

- Provide systems upgrades, software/supplication updates, and run diagnostics on computers as needed.

- Maintain documentation regarding incoming calls to identify any ongoing issues or patterns.

- Collaborate with senior staff to escalate ongoing issues.

- May travel locally to customer locations to provide onsite repairs or installations.

Required Skills & Qualifications:

- Computer skills: knowledge of operating systems, networks, firewalls, and routers. Must be familiar with upgrades, installations, and common technical issues that can arise with PCs, Macs, networks, mobile applications, and more.

- Communication: Must have strong and clear communication skills via phone, email, and chat.

- Organization: Keep files on ongoing issues and notes about specific customer repairs.

- Customer Service: Must show patience, understanding, and empathy with customers at all times.

- Troubleshooting: Must be familiar with all the steps in the troubleshooting process to resolve computer issues and customer problems.

- Analytical: Must scrutinize every detail when confronted with a computer hardware and software issue.

- Multitasking: It is not uncommon to work on two or even three issues on any given call; multitasking is an essential attribute for this profession.

Helpdesk analysts will use the following programs and more:

- Microsoft Office applications

- Microsoft Windows Server and tools, DHCP, Active Director, SQL Server

- Cisco Meraki

- Basic network tools and commands.

- FreeBPX Servers and VolP Phones

- iOS on iPhone & iPad

- Microsoft Windows for employee PCs

- MacOS for employee Macs

- Salesforce

- Other on premise and cloud software tools

Who is Manpower?

Locally owned, but globally connected, Manpower is a full-service staffing and recruiting company. Manpower connects qualified candidates with employers. With nearly 50 years servicing the Tri-State region, Manpower is proud to be the regional recruiter of choice. Manpower has your job search covered!

Exploring Career opportunities? Call/text Manpower today at 304-529-3031 to see what a recruiter can do for you.

Manpower is an EOE/AA/Vets/Disabled Employer.