Help Desk Associate

Industry

Call Center and Customer Service

Advert ID

USA_520353

Location

Hagerstown

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD14.00/hr

No. of Openings

1

Branch Information

Hagerstown, MD - (USA) 106 Western Maryland Pkwy MD Hagerstown , MD 21740

ContactNumber

301-739-4567

Job Description

Are you technologically savvy? Do you enjoy helping others who are not? Are you looking for rewarding work that will allow you to work in a convenient, Hagerstown location?



If you answered "yes" to these questions, Manpower has the job for you!



Our client has an immediate need for an experienced Help Desk Associate to join their team to provide phone support to their customers. The primary role is to respond to calls, analyze and troubleshoot problems, create and resolve trouble tickets, and escalate issues to specific departments as needed.



In this role, you will have the opportunity to:

* Answer calls from customers and following procedures outlined to solve issues.

* Monitor and respond to department emails

* Document calls in tracking software

* Respond to customer generated tickets

* Provide support for issues with cable modems and digital phones



What's in it for you?

* The opportunity to be considered for full time, permanent employment

* Great benefits upon permanent hire

* Set schedule with consistent, full-time hours

* The ability to do self-training to develop your knowledge and skills during downtime

* The opportunity to work with a professional team that's dedicated to providing top-notch service to their customers



You'll just need to bring:

* Experience in troubleshooting hardware, network/connectivity issues, wireless connections

* Knowledge of Windows operating systems, email clients, browsers, etc.

* High School Diploma/GED

* Ability to multi-task and prioritize work

* Understanding of networking terms



Don't miss out on this great temp to hire opportunity! Apply today and let us reach out to you with more details!