Help Desk Manager



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Branch Information

Marquette, MI - (USA) 925 West Washington Street Suite 105 MI Marquette , MI 49855



Job Description

Manpower of Marquette is looking for a permanent Help Desk Manager for a very successful Marquette MI business. The Help Desk Manager is a hands-on position that works elbow to elbow with the Support Technicians' assisting with tickets and providing resolution to end users. This role will also provide leadership and workload management to the Support Desk team focused on providing high quality end user support, tackling more complex issues, handling and managing escalations, and making sure tickets are meeting service level agreement requirements. This role will work closely with the V.P. of Technology Services to provide leadership and mentoring to the team. The Help Desk Manager is responsible for the day to day operations of the Support Desk and will function as a vital part of the escalation path needed to ensure superior customer service. The Support Manager will help define procedures and processes that ensure a consistent and reliable computing environment for all customers and end users within the appropriate service level agreements.

Think about what it could be like, to have a team that listens to your input and values your ideas! This not Corporate America, this is the best of small town USA, and you CAN be happy at work again!