Helpdesk Coordinator

Industry

Admin and Secretarial

Advert ID

USA_489056

Location

Greensboro

Job Type

Temporary

Hours

Full-Time

Salary Range

USD20-21/hr

No. of Openings

1

Branch Information

Burlington/Winston-Salem NC Area - (USA) 3286 South Church Street NC Burlington , NC 27215-9149

Branch Phone Number

855-591-7454

Job Description

Seeking a Help Desk Coordinator



Essential Functions



Perform proper data entry per the job functions.

Perform online inbound Credit card functions.

Perform inbound Com-Check functions.

Perform proper data base searches for dealers, repair facilities, etc.

Ensure that all required computer including Internet and phone system interactions are fulfilled.

Ensure promises made to callers are fulfilled to their satisfaction.

Ensure that all customer interactions are according to the available working procedures.

Provide technical specification and/or warranty information assistance to repairing partners and customers.

Provide parts assistance to repairing partners and customers.

Handle all complaints during coordination.

Actively participate in the constant development of the team including its working procedures and its working environment.

Develop and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities.



Qualifications

Data entry & computer skills.

Organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment.

Negotiating skills supported by strong written and verbal communication skills.

Automotive associate's degree is preferred or automotive/heavy duty diesel repair experience.