Hybrid Benefit Specialist - Customer Service

Industry

Admin and Secretarial

Advert ID

USA_615559

Location

Madison

Job Type

Permanent

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Madison, WI - (USA) 4656 East Washington Avenue WI Madison , WI 53704

ContactNumber

608-662-9929

Job Description

Manpower is working with one of the top employers in Madison, WI, looking for a Benefit Specialist. Do not wait…be one of the first to apply!



What is in it for you?

* Hybrid Job (2 days work from home)

* Temp-to-Perm

* $20/hour, paid weekly

* Access to free educational and certification programs

* Partnership with a career coach to achieve your career goals

* Start wok immediately



What is The Job?

* Work directly with retirees, members, and employers to research, answer, and resolve complicated questions and problems relating to ETF's benefit programs (health, life, disability, and ICI) and retirement programs.

* You'll use the knowledge you learn through training to thoroughly explain available benefit programs, options, eligibility requirements, and application deadlines to participating employers and members.

* Responsible for monitoring and updating changes to health insurance benefits, including changing how a retiree's health insurance premiums are paid, assisting employers with benefit adjustments, and adjusting members' monthly payments as needed.



What do you bring to the Job?

* High school education or equivalent.

* 2+ years' experience in insurance sales.

* Proof of COVID-19 vaccination.

* Ability to understand and communicate complex information.

* Provide complex and detailed benefit information.

* Effectively communicating benefit options.

* Effective customer service techniques.

* Research, interpret and apply relevant WI Statutes, Admin Code, and Department policies and procedures that pertain to ETF-administered programs.

* Participate and provide input regarding benefit policy and administrative rules.

* Obtain relevant information without disclosing confidential information.

* Ability to interact positively with a variety of persons at different levels within and outside the organization.

* Ability to use complex and sophisticated personal computer-based software systems (e.g., Microsoft Windows applications such as Word, Excel, Access, etc.)

* Ability to use complex case management, customer relationship management, and benefit processing software.

* Excellent written, oral and interpersonal skills required.

* Good phone presence.



APPLY TODAY! www.manpower.com - A recruiter will contact within 24 hours to discuss your application.



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We

are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to

Access our services. At ManpowerGroup, we are committed to providing accommodations, and will work

With you to meet your needs.