IT Analyst



Advert ID




Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Tri-Cities, WA - (USA) 3321 West Kennewick Avenue Suite 220 WA Kennewick , WA 99336-2957



Job Description

IT Analyst


* Testing, troubleshooting, maintenance, and technical support of computer systems including but not limited to, desktops, laptops, smartphones, printers, and video conferencing equipment and the specialized applications that run on those systems

* Provide end user support via telephone, remote desktop, or onsite. Provide support for Office 365 and other applications used by the users. Proactive approach to track, maintain, and care for tasks to continuously improve our existing systems and time-to-resolution for support tickets

* Support workstations and troubleshoot peripherals including scanners, printers

* Provide support and automation utilizing Microsoft's System Center Configuration Manager (SCCM). Prepare periodic maintenance plans and comply with change management procedures

* Guide imaging and deployment process for Windows devices. Responsible for developing, maintaining, and improving the deployment process. Develop schedules and perform patch management for servers and network infrastructure

* Monitor network activity, troubleshoots multiple servers, hubs, routers, switches, and telecommunications software and hardware at the site. Monitor and analyze network and system logs related to security and performance issues

* Provide support for backups, business resiliency, disaster recovery, business continuity, and business resiliency. Identify, investigate, and provide timely resolutions to Data Center and Network issues

* Provide support for Plant Control Networks. Works closely with OT in executing cyber security initiatives within control networks

* Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption


* Post-Secondary Degree, Associated Degree, or diploma from a recognized university or technical school in Computer Science, Information Technology, or a related field of study

* Minimum of 2 years of related IT experience

* System administration and IT certifications from Microsoft, Cisco or other related vendors are a plus. CCNA and / or MCSA Certifications or a minimum of 5 years of demonstrated hands-on industry experience is preferred

* Experience with Process Control Systems, networking, and the Purdue Model is preferred

* PC Troubleshooting and Support (Windows 10) experience

* Installing and configuring computer hardware, software, systems, networks, printers, and scanners

* Microsoft applications troubleshooting and support experience, including Office 365 products

* Ability to troubleshoot network related issues (TCP/IP, DNS)

* Familiarity with desktop imaging process (SCCM)

* Familiarity with IT service administration resources like ServiceNow

* Experience using Active Directory for computer organization, and using multiple information technology resources, techniques, standards, principles, protocols, languages, applications, systems, or procedures

* Experience in an enterprise print management operation with emphasis on printer setup and troubleshooting

* Experience with audio visual systems and support, including video and digital signage

Apply today by submitting a profile at and then call/text (509) 321-4697 or email [email protected]