IT Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

CAN_532283

Location

St Catharines

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD16.54/hr

No. of Openings

1

Branch Information

Saint John, NB - (CAN) 1 Market Square Unit 101 NB Saint John , NB E2L 4Z6

ContactNumber

506-633-7474

Job Description

Manpower is looking for IT Customer Service Representatives in the St. Catharine's, ON area.



What's in it for you?



* Hourly Rate - $16.54HR

* Fulltime Hours

* 3 month Contract (Possible Extension)

* Shifts in between 7:00AM to 10PM (EST)

* 5 Days in a week from ( Monday to Sunday )

* Career advancement and more



What do you bring to the job?



* 1 year of experience in: Customer Service Delivery/Customer Contact Services

* High School Diploma or equivalent

* Technical troubleshooting experience preferably with Mac / Apple

* G Suite knowledge

* Excellent writing skills

* Exceptional customer service experience ( through multiple channels, phone, email, chat)

* A clear criminal and credit history



What's the Job?



-Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.

-Primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that the complex of Customer care needs are resolved in a timely fashion.

The role includes some or all of the following key responsibilities:

* Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment

* Fulfilling work satisfying customer expectations in a way that also complies with best practices Demonstrating empathy by listening attentively to customer concerns

* Maintaining high customer satisfaction ratings and service level agreements

* Extensive post training coaching and support for up to 3 months



Now power yourself and seize the opportunity….Be the first to APPLY!



Please note that due to the COVID-19 situation, we are practicing social distancing and interviews will be conducted virtually.



To learn more about the changing environment of work, please visit our website www.manpower.ca and follow us on Facebook 'Manpower New Brunswick' .