IT Support Associate

Industry

IT

Advert ID

USA_563803

Location

Dublin

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD21.00/hr

No. of Openings

1

Branch Information

Columbus, OH - (USA) 1784 Stringtown Road OH Grove City , OH 43123

ContactNumber

614-801-1408

Job Description

1st Shift IT Support Specialist!



Dublin, OH!



$21/HR

Monday to Friday

Must be able to work in the office



* Identifies, researches, resolves and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.

* Provides status and follow-up information to internal or external customers.

* Escalates calls to the appropriate departments.

* Documents customer issues in call tracking system timely and accurately.

* Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.

* Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.



EXPERIENCE: Three (3) years of computer systems related experience or equivalent

combination of experience and education required to include two (2) years propriety software support experience

one (1) years Windows operations system troubleshooting experience.

JURIS or claims management application experience preferred.

Education: Associate degree in a computer technology field preferred.



Give us a call today!