IT Technical Support



Advert ID




Job Type




Salary Range

USD45000.00-55000.00 per year

No. of Openings


Branch Information

Menominee, MI - (USA) 833 1st Street MI Menominee , MI 49858



Job Description

Provide desk side and remote support to internal customers.

Responsible for managing desktop hardware and business software systems within agreed service level targets.

To plan, evaluate and propose improvements to desktops systems and provide extended support as and when required.

Identify recurring incidents and underlying problems and implement solutions, based on identification root causes.

Proactively develop and maintain technical documentation.

Ensure that asset data is kept up to date to enable appropriate configuration management processes and reporting.

Assist local network installation projects, including cabling and patching.

Assist network server support and maintenance procedures.

Assist in the maintenance and administration of telephone systems.

Provide hands-on assistance to project managers as required in relation to site installations, technology refresh or decommissions.

Install, configure and deliver all desktop and laptop items to internal customers. Manage and configure network printers.

Respond to Help Desk reported support calls via telephone/desk-side support and remote access.

To maintain the Service Desk ticketing system, recording appropriate information for fault incident and fault resolution.

Escalating support calls as prescribed in IT procedures and within the Service Level targets.

Provide support to other regions when required.

Participate on cross functional teams to ensure the continuous, on-going improvement of processes, methods, productivity and quality, while reducing costs.

Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.

Other duties may be assigned.