Implementation/Customer Service Officer with a Bank - Toronto

Industry

Banking

Advert ID

CAN_603905

Location

North York

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

ContactNumber

416-225-4455

Job Description

Manpower is hiring for an Implementations Officer for a Bank in North York



What's in it for you?

* $20.15/ hour, plus 4% vacation pay

* Paid weekly, every Friday

* Monday to Friday 10:30AM to 6:30PM

* 6 Months contract (Possibility of extension/conversion)

* North York (High Possibility of working remotely)



What is the job?

* The Implementation Officer, Smart Banking for Business Digital Banking Team is accountable for performing after sales service support to Business Banking products customers, both internal and external, while understanding the customer needs and taking responsibility for the execution of customer requests, providing relevant recommendations when appropriate.

* Implementation, maintenance and/or application support tasks relative to GIC's Deposit and Payments products such as Business Banking, Cash Flow Management, Rapidtrans, Commercial ABM and Deposit Acceleration, ensuring all compliance and regulatory requirements have been met prior to proceeding with the requests

* Receive requests via fax and ensure all requests are logged accordingly, actioned and related product databases are updated accordingly

* Update the Call Tracker with detailed information regarding implementation process steps or resolution of issues

* Perform outbound calls to clients and client managers to confirm implementation details

* Receive and answer inbound calls from clients, where applicable, regarding product or service issues



What do you bring to the job?

- Detail oriented

- Computer literacy

- Time Management

- Extensive customer service skills and experience

- Excellent communications skills both written and verbal

- Proficient working knowledge of PC software (i.e. Word, Excel, Microsoft Outlook)



Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.



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